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Jorge Fernandez
Director of Customer Experience,
Mayoral
After years of experience in business consulting specializing in customer relations, Jorge now leads the Customer Experience Department at Mayoral, where his main challenge is to develop and transform the company’s customer experience. With a customer-centric strategy, he works every day to turn Mayoral’s customers into brand fans. Oh, and he’s also fortunate enough to teach Customer Marketing at ESIC Business School.
Sessions
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Nov. 4, 2026Ecommerce Strategies TheaterPanel Discussion: What If Your Next Customer Isn't Human? Designing the Customer Experience in the Age of AI
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