Speakers


Andrés Chihuailaf
Director of Customer Success Management for Spain and Italy,
Onclusive
Director of Customer Success Management for Spain and Italy at Onclusive, where he leads customer retention and growth strategies in Southern Europe. He has more than seven years of experience in customer management, SaaS solution integration and customer success process optimization. His expertise spans technology adoption, customer journey impact measurement and the connection between data, product and business strategy.
Sessions
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29-Oct-2025ECOMMERCE STRATEGIES THEATREBeyond Social Listening: how leading brands are managing their reputation in the age of AI